CANADA'S #1 CANNABIS
EXPERIENCE

David waa good in suggesting and didnt had to spend long time in store. fast

Very friendly, knowledgeable helpful staff. Very clean store with good selection and fair prices.

Such friendly people, always leave with a smile on my face

She was great, knowledgeable and extremely helpful. Will definitely go back.

Dalton was an extremely amicable fellow, I enjoyed interacting with him greatly

Hi, I just wanted to give some kudo's to Mindy and Dahlton, they were working the day I arrived from Winnipeg. They were such a great help in finding product and also gave me a discount to boot! These are wonderful ,helpful peeps here! Give them a try,alls good. Thank you very much!🙂 I would also like to send a big shout out to the Manager Melissa K. Also a great person with knowledge and very helpful! .She'll hook you up in Edmonton, just look her up @ Lux leaf, have a great day

Great business and great, knowledgeable staff. Always a pleasure to visit the store😊

Darcea was super helpful and friendly! Thanks!

As always super professional and so friendly!

Cassie is always so cheerful and helpful! Pleasant place to shop!

Friendly Staff, very helpful!

Very friendly and helpful

Mad cute cashier dawg

Aiden was super helpful! Offered up SO much knowledge. Very friendly and approachable

Good vibes

Love the deals good prices good supply!!

Really pleasant experience going into this beautiful new shop! Grace was an absolute Rockstar serving us, full of knowledge and made some great recommendations 🙌 thanks Grace! And thank you Lux Leaf 🍃 💙

Cassie is a very personable and knowledgeable young lady. She was so helpful to me today and I really appreciate having great service like the kind she gives. Thanks a bunch Cassie!

Every time I'm there, I'm happy to see her. She is professional and very friendly.

Helpful staff and a large selection

Always get great service and advice from this location!

Nice store!!

Poor Customer Service and Lack of Accountability My first experience at this cannabis store seemed promising. I clearly communicated to the employee that I was in search of 1g vape cartridges. However, my satisfaction quickly turned to disappointment when I got home and discovered that one of the cartridges was actually 1.2g, making it incompatible with my vape. When I went to return the item, the "manager" refused to issue a refund, claiming that refunds are only possible for defective items. She offered no solutions for the mistake and seemed uninterested in helping me resolve the issue. When I asked to escalate the matter to the owner, she took my contact details but made it clear that she was too busy to address my concerns, especially when a new customer entered the store. She simply tossed my contact information aside and moved on, making me feel utterly dismissed. What struck me the most was the complete lack of respect shown by the manager. At one point, she even retorted, "I'm not going to do this right now with you" when, at the time, I was the only one in the store. Now I'm out $50 for a product I can't use, and the level of customer service I received was incredibly poor. I've never felt so disrespected and swindled by a company before, especially one in the cannabis sector, where customer service should be a priority. Edit/Update: A couple of days after my disappointing experience, I spoke with Aaron, one of the owners of Lux. Aaron went above and beyond to address my concerns. He listened attentively, expressed understanding, and assured me that his team would be informed and corrective actions would be taken. He even offered various solutions and invited me to give the store another try. Admittedly hesitant, I decided to revisit the store the following day—and I'm incredibly glad that I did. The experience was like night and day compared to my last visit. The on-duty manager, who was already briefed on my situation, greeted me as soon as I walked in. Her approach was the epitome of professionalism, something that had been sorely lacking during my previous encounter. Not only was she aware of the issue, but she also took immediate steps to resolve it. She was apologetic for the inconvenience I had experienced and took the time to carefully walk me through the various product options that would suit my needs. It was evident that she was well-trained, knowledgeable, and genuinely committed to customer satisfaction. Her demeanor and the way she handled the situation restored my faith in Lux. It's worth noting that it wasn't just her words but also her actions that made a difference. She ensured that I left the store with a product that was exactly what I had initially sought, validating that customer feedback is taken seriously at Lux. In summary, my latest experience was a complete turnaround, all thanks to a manager who knew how to properly handle a dissatisfied customer. While my initial impression of Lux was less than favorable, the proactive steps taken by both the owner and the second manager have convinced me to give the store another chance.

Solid place, friendly and welcoming staff.

The entire staff at this location are THE best I love them all and they are so sweet! Always very helpful too!

I love coming here so much. When I walk in the vibes are exactly perfect, all the staff are so friendly and helpful. Lately I’ve noticed many dispensaries around Calgary have been lacking on third customer service, but never lux leaf. I especially love Kaelyn she is so much fun, so helpful, and makes me feel so welcome all the time. I solely go to lux leaf for any of my much needed relaxation.

Come here knowing I’ll be treated well every time, every staff has been so kind and patient. Sometimes after a hard day I don’t wanna be around mean budtenders so lux is always a safe spot. Recently Kaelyn was kind enough to made some suggestions and gave me a wonderful conversation. Thank you guys!

Thank you Samantha for helping me find what I was looking for when I didn’t even know what it was called - will be back!

This has become my favourite smoke shop since the day I've walked in. Each person I speak with at this location always has such a positive demeanor and they make you feel so welcomed. They remember their regulars and provide great recommendations each time! Kaelyn has been such a joy each time I've walked into this location. She provides a personal experience and welcomes me with such warmth each time. I've genuinely appreciated every interaction with her, and her awesome recommendations have opened my mind to different brands and strains. Praise is also another favorite of mine at this location - where her down to earth nature and good vibes bring me joy when making my earthy purchases. Kaitlyn and Kody have also always been welcoming and respectful!! I appreciate each and every experience I have here! For a smoke shop, I never thought I'd receive such amazing customer service and memorable interactions with each person here. Also.. great deals, the prices and amazing associates have switched us from other competitors in the area.

This location has some of the freindliest people working in customer service. Every time I have visited this location, it's either Kaitlyn, Kodi, Kaelyn, or Praise working, and they are all super friendly and helpful! I highly recommend this location!

Love this location, and all the Staff are All AWESOME. Always friendly and ready to help with any of your questions, ready to assist in finding the perfect item.

Kaley was super friendly as soon as I walked in. Knew the products I was looking for and helped me with a discount code on my account. Great customer service goes a long way!

Very nice employees and good vibes enjoy it every time I go.

I love Lux Leag great team there.

Desiree was super pleasent and knowledgable!

Dez is the Absolute best budtender she helped me picked out exactly what I needed she was very helpful and answered all of my questions!

Great service

Management has been genuine with great customer sevice.

Keegan is one of the funniest people I know. My card declined and they were very understanding about it

Great staff, very friendly they put up with my dumb jokes

Amazing time she was super helpful

Great selection of products and very welcoming staff! Loved the recommendation 👌

Very helpful to find what I want.and well knowledgeable about the products.and super friendly

Shianne is what makes Lux Leaf in Penhold so special! I always look forward to her being there, for some really great suggestions, she really knows her stuff. She always has a smile on her face and is very helpful. Not only that, she has a great sense of humour. Which you don't get very often in customer service! Thanks again for always creating such an wonderful experience!

Great place, friendly staff, and a good selection of items they also have a wide variety of chocolate edibles which I really like.

Went in here looking for a specific vape cart, they didn't have it. Danni was very insightful on other products and even suggested a website to check out for future reference before leaving from home.